ROYAL MAIL FIRST CLASS 24 

• Order by 3 pm for same-day dispatch*
• 1-2 days (not a guaranteed service)
• Monday to Friday delivery  (*excluding weekends and bank holidays)
• FREE on orders over £20
• £2.99 for orders under £20

DPD LOCAL - NEXT DAY SERVICE

• Order by 3 pm for same-day dispatch and next-day delivery*
• Monday to Friday delivery  (*excluding weekends and bank holidays)
• Fully tracked with a 1-hour delivery window
• Signature required, with safe place or collection point options available
• FREE on orders over £30
• £7.50 for orders under £30

*Terms apply.

MISSING A DELIVERY

If undelivered within 7 working days, please track the item with tracking number or contact sales@snussuperstore.com

RETURNS

We understand that receiving defective or damaged goods can be frustrating, and we want to ensure that you have a seamless experience with our customer service team. If you happen to receive any defective items, please reach out to us within 24 hours of receipt. We kindly request that you do not dispose of the goods until we have had a chance to investigate the issue.

Once we receive the defective goods, our dedicated team will thoroughly test and inspect the product. If it is found to be defective, we will promptly offer you a refund or replacement within 30 days. Rest assured, any refunds will be processed using the same payment method used for your initial order.

In the unlikely event that the product is no longer available, we will issue a refund inclusive of your postage fees. Alternatively, we can offer an exchange for an alternative product of your choice.

Please note that if it is determined that the goods are not defective or if damage is caused by misuse, accidental damage, or wear and tear, we will be unable to provide a replacement or raise a credit. In such cases, you will be responsible for any costs incurred.

At Snus Superstore, we strive to deliver high-quality products and exceptional customer service. If you have any further questions or concerns regarding defective or damaged goods, please do not hesitate to contact our friendly customer service team who will be more than happy to assist you.

If you are not happy with any of our products and would like to return them within 28 days of purchase un-used and undamaged then please email sales@snussuperstore.com

Refunds will be made within 24hrs of the product being returned, all returns must be sent via recorded delivery.

HOW TO RETURNING THE ITEMS

Please ensure all returned items in the original box are packaged securely and sent to the address below, with the full name, original order number and reason for return written on the outside.

 2 Station Square, Flitwick, Bedfordshire, MK45 1DP.